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About the company:
Magenta is a privately owned company so not driven by shareholders or the pursuit of large profit margins. We genuinely want the best solution for every customer.
Magenta represents multiple self-storage brands and converts customers into reservations that are then delivered to stores. The reservation is free to customers.
Here at Magenta, our people make the difference. We are a friendly team and thrive on providing outstanding customer service whilst selling the right storage solution to our customers.
Currently, the department is in its infancy with a huge potential of growth. Team members that contribute to the success of Magenta today will have many opportunities to grow within the department. The product sold is space, the customers that enquire have a real need for storage.
About the Role:
This is a full-time role and you will work 40 hours a week. Magenta only calls customers that have enquired about Self Storage through our partners websites. These leads are ‘hot’ and in real time, we do not cold call customers.
The successful candidate will have the ability to empathise and gain rapport with customers quickly by asking just 5 key questions and then inform the customer on what size storage unit they require and how much it costs. You will then offer the customer a free reservation after which the customer is handed to the store to complete the move-in process.
Experience/Skills:
Ideally at least one years’ experience within a call centre environment but not essential for the right candidate.
The ability to empathise with customers.
The ability to chat with customers.
A basic understanding of Windows.
Job Types: Full-time, Permanent
Salary: £23,000.00-£24,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
Schedule:
- 8 hour shift
- Flexitime
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Birmingham, B2 4RN: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- call centre: 1 year (preferred)
Work Location: In person
Application deadline: 27/07/2023
Reference ID: Birmingham 1
