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Job Description
Vision Glasgow is looking for a full-time call center representative to join our team. The ideal candidate is a self-starter, able to multi-task, has excellent communication skills, and is eager to learn.
Responsibilities:
- Answer inbound calls and provide appropriate information to assist the customer with their insurance claim.
- Follow up with customers to ensure their satisfaction with our service and prompt resolution of their concerns.
- Handle customer complaints in a professional manner and promptly.
- Follow communication procedures, guidelines, and policies established by the Company.
- Maintain an excellent first impression with customers, colleagues, and the public.
- Perform other duties as assigned.
Experience:
- Previous customer service experience preferred (1-2 Years)
- Familiarity with call centers preferred (Required)
- Knowledge of customer service fundamentals (Prospecting, Listening, Saying No, Time management, Problem solving) preferred
- Basic computer skills required (Microsoft Office Excel Word Google)
- Ability to multitask and work in a fast paced environment while maintaining a positive attitude.
Vision Glasgow is an Equal Opportunity Employer that recruits qualified applicants without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry or citizenship, disability or any other class protected by law.
Job Type: Full-time
Salary: £20,642.00-£22,504.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 04/09/2023
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