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Job Purpose
Reception act as the first point of contact between guests and an organisation. They are tasked with answering guest inquiries, directing phone calls, check guests both in and out, coordinating travel plans, and more. They must always uphold company culture while making guests feel welcomed and valued. Responsibilities are outlined below.
Key Responsibilities
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required
- Greet guests and visitors warmly and make them feel welcome and attended to
- Receive and redirect mail, phone calls, packages, etc
- Answer phones take message from potential guests in a timely and respectful manner
- Show round the areas of the hotel and a bit of history of the hotel to the guests
- Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
- Ensure that guest spaces and lobby are clean and tidy at all times
- Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
- Taking luggage to storage and/or take to bedrooms
- Book dinner times
- Making sure guest requests are completed
- Maintain inventory of supplies and order new stock as needed
- Guest care and service including guest check in and check out
- Enquiry handling
- Guest safety
- Audit and simple accounting/report production duties
- The above is a non exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.
About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.
Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.
The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.
We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.
