Band 3
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Job overview
The post holder will be required to work within the Nottingham University Hospital’s Plastics, Burns and Sarcoma Department at the City campus and take responsibility for: managing the inpatient and day case waiting lists in accordance with the Trust waiting list targets, and handling associated telephone calls.
You will have an understanding of Waiting lists and theatre lists. You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone. Knowledge and experience of RTT validation would be advantageous.
A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner
Main duties of the job
Responsible for adding/removing patients to the NUH waiting list, requesting pre-operative assessments and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Careflow and Bluespier.
Placing funding requests for patient procedures with the appropriate Integrated Care Board.
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, liaising either in person, telephone, email
Responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Medway PAS, in line with the Trust Access Policy.
Working for our organisation
This is a unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Plastics Surgery department. You will join a busy, experienced and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
Detailed job description and main responsibilities
You will need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
Person specification
Training & Qualifications
Essential criteria
- Good command of the English language – both written and spoken. GCSE Level or equivalent standard in Maths/English
- NVQ Level 2/3 Business Admin
Desirable criteria
- Experience of hospital systems such as MEDWAY NOTIS and Medical Office.
Experience
Essential criteria
- A recent past NHS experience
- Demonstrate knowledge of waiting list processes
- Understanding of the importance of confidentiality
Desirable criteria
- 18 week RTT knowledge and experience
Communication and relationship
Essential criteria
- Ability to develop good working relationships with medical and other hospital staff at all levels
- Willing and able to work as part of a team
- Ability to prioritise workload and use own initiative
- Ability to communicate verbally in a clear and effective way both face to face and on the telephone
Planning and organisation
Essential criteria
- Works within prescribed deadlines
- Consistently works to high standards
- Demonstrates an ability to organise own work schedule
Physical skills
Essential criteria
- Frequent use of VDU equipment
Other requirements specific to
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation such as passports, visas and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
