The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Radiology Reception function and Radiology Department. Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care.
To provide an efficient and courteous reception service to patients, relative/carers, Radiology and the wider Trust.
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Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.
To arrange appointments for patients in accordance with Radiology guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. This may include advice on diet, medication and how and when to take any preparations needed for the examination.
To liaise with many different staff groups to arrange frequently complex tests/preparations needed prior to some more specialised examinations. This will require comprehension of some complex terminology and language.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.
To communicate complex information regarding Radiology appointments and results to departments within the Trust and externally.
To communicate with the IT Department to report faults/problems with the department’s IT systems or interfaces often imparting complex or technical information.
Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists.
To input data and maintain the integrity of data held in the IT systems used within Radiology including Radiology Information System (CRiS) Hospital Information System (CaMIS) and the Hospital Results System (ICE).
To ensure that all patients are accurately registered on CRiS in line with the ‘One patient, One record’ policy and clinical alert documentation such is completed as necessary. Registrations must be done on CaMIS.
To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.
Ensure all requests have been justified by the appropriate person prior to being accepted and an appointment being booked. All requests must be scanned on to the CRiS system prior to and after protocol.
To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol ensure the reason is appropriately communicated to the referrer.
To implement manual procedures detailed in the department’s disaster recovery and business continuity plans in the event of IT systems/network failure.
To maintain an overview of the waiting list and waiting times to ensure patients are seen within the times outlined in the six week diagnostic and 18 week journey targets.
To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff.
To assist with reception administration and update the relevant databases and patient information systems when required.
To use advance keyboard and computer skills to accurately and rapidly input patient and examination data into the Radiology and Hospital systems.
To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary.
To book interpreters and transport in accordance with Trust protocol.
To support in training of Radiology and other Trust staff on CRiS and train new admin and radiographic staff as required on all departmental administrative systems.
To be able to work using own initiative and to be able to work unsupervised.
To open, process and send mail, photocopying and emails, as and when necessary.
To support and help staff who work at our satellite centres/CDC hubs as part of staff rotation
To be flexible to developments in service demand such as 7 day/weekend working
Takes responsibility to ensure that Professional Registration is up to date at all times and does not lapse or expire and to inform line management immediately with any concerns of if registration lapses or expires (all registered staff).This post involves access to patients and their data include children and/or adults at risk, as defined by the Disclosure and Barring Service (DBS). It will therefore be necessary for the post holder to apply for and be in receipt of a satisfactoryStandard DBS check.(this statement relates to patient facing but non clinical roles)
The Trust requires all new starters to subscribe to the DBS update service, where it is a requirement of the role.
Be responsible for maintaining own vaccinations that are applicable to the role.
Safeguard patient confidentiality at all times, including adherence to the Data Protection Act.
Attend statutory and mandatory training and refresher courses as necessary.
This post is subject to the terms and conditions of employment of Northampton General Hospital NHS Trust.
Be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff.
Ensure that all duties are carried out to the highest possible standard, and in accordance with current quality initiative within the area of work and the Trust’s Equality, Diversity and Inclusion Strategy.
Have a commitment to identifying and minimising risk, report all incidents and report to the manager any risks which need to be assessed.
Any other duties commensurate with the grade and in line with the requirements of the post.
This job description reflects the present requirements of the post and it does not form art of the contract of employment. If the duties of the post change and develop the job description will be reviewed and will be subject to amendment, in consultation with the post holder. Appropriate notice of such changes will be given.
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